top of page

GDPR AND PRIVACY POLICY

 

The European regulation n ° 2016/679 of April 27, 2016, or General Data Protection Regulation (RGPD), this one entered into force on May 25, 2018. This law replaces the law on data protection. This is a European-wide law and as such affects the way we use and store the information we receive from hosts and requesters. It covers all data, whether electronic or paper.

 

We use cookies on our website. Cookies are text files placed on your computer to collect standard information about Internet logs and visitor behavior. This information is used to track visitor use of the site and to compile statistical reports on site activity. You can configure your browser so that it does not accept cookies. See www.aboutcookies.org for more information).

 

What information do we collect?

 

When you make a reservation with us, we collect the names of all guests who will be staying, home address, email address and phone number of the person making the reservation. We also take a copy of your ID, such as a national ID card, passport or driver's license.

 

How we use the information you give us

 

We use your phone number and email address to communicate with you, to send you confirmation of your booking and to answer questions you email us, as well as to thank you after your visit and to ask for your opinion. We'll also add details on how you can stay in touch with us on social media, if you'd like.

Marketing

We may use your data to communicate offers, newsletters and for the marketing of our properties and our website. We never pass your data on to a third party without your written consent.

 

Access to your information

 

You have the right to request a copy of the information we hold about you. If you would like a copy, please email us at kaymartinesz@hotmail.com.

 

Right to be forgotten


All guests have the right to ask us to remove their contact details from our records, simply by sending an email to chateaudessenechaux@heritageduperigord.com. However, this right does not take precedence over legislative requirements (for example, the Individual Identity Card form - see below).


We are required by law to keep financial records for seven years, so guests cannot request that their data be erased from these financial records.


If you complete our booking form, please be assured that your data is kept securely in our system through password controlled entry and is not used for any other purpose or shared with any other person. 'other people or businesses. We need your email address and phone number to send booking forms, answer your questions about the property or send you terms and conditions, booking confirmation, etc.

If you book through one of our booking partners, for example AirBnB or Booking.com, they must also comply with GDPR regulations and have their own safeguards and policies.


Likewise, if you choose to follow us on social media (eg Facebook), we do not need to consent because you have already accepted the terms and conditions on this platform.

 

Notification of data ranges

 

The GDPR will require us to notify the Office of the Information Commissioner within 72 hours of first becoming aware of the breach when it is likely to "result in a risk to the rights and freedoms of individuals". We are required to notify guests "without undue delay" of any breach after first becoming aware of a data breach.

bottom of page