Château des Sénéchaux
TERMS AND CONDITIONS
Reservation and payment
"The Maison du Sénéchal, the Maison de Jacquette, and the Pavillon are part of a private residence and are currently offered for seasonal rental subject to confirmation by the owners and receipt of full payment according to the published tariff.
Cancellation Policy:
As we are a small private property, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policies are as follows:
Full payment is required at the time of booking for all reservations. No reservation is guaranteed until full payment is received. All bookings are non-refundable, however cancellations made within 48 hours of booking will be free.
If you make a bank transfer for your reservation, please send us a copy of the transfer receipt within 5 days of making the reservation.
We will automatically cancel any reservation for which we do not receive either a valid credit card or Paypal payment, or notification of payment within 5 days.
These cancellation rules are set by us in order to manage our business fairly for all concerned. We do appreciate however that exceptional circumstances may arise, in which case please notify us in writing and we will endeavour to refund as appropriate to a maximum of 80%.
For a confirmed reservation, the selected residence will be exclusively reserved in your name.
In the extremely unlikely event of a material change or cancellation of your booking by us, we will notify you by phone and then in writing as soon as possible. A full refund of all monies paid by you will be made within 14 days. Our liability in the event of cancellation will be limited to the payments you have made to us.
Your payment confirms that you have read, understood and accepted these booking conditions.
Payment can be made by bank transfer:
Bank: Crédit Agricole
Bank code: 12406
Account name: Kay Martinesz
IBAN: FR76 12406 00017 8000 7143 170 62
Agency: Brantome BIC / SWIFT: AGRIFRPP824
Guests are advised to take out comprehensive holiday insurance, which should cover cancellation costs, loss of personal effects and personal responsibility. If you choose not to do so, you accept responsibility for any loss you may suffer as a result of your cancellation.
Tourist tax
We, your hosts, accept responsibility for the payment of the tourist tax applicable for each person aged 18 and over. This cost is included in your reservation fee.
All other costs incurred during your stay must also be paid at the end of your stay in cash or by cheque.
Cleaning fee
In order to guarantee a complete cleaning of the accommodation, we charge a one-off cleaning fee of €70 per residence per stay/per week. We reserve the right to request a supplement of €70 per week, as well as the right to enter the residence (at an agreed time) in order to proceed with the cleaning if a stay exceeds one week.
Security deposit
All guests are required to pay a security and damage deposit of €400 prior to their stay, which is refundable upon departure. Any unreasonable damage or loss can be deducted from this deposit. The owners reserve the right to claim payment for any damage or loss resulting from the action or negligence of the guest, beyond the value of this deposit, after having requested a quote from an independent expert.
Please make cheques payable to Kay Martinesz and pay them on arrival or send them in advance to the following address: Château des Sénéchaux, Rue de l'Eglise, 24310 Bourdeilles, France. Please ensure your name and booking reference number is written on the back of the cheque. Alternatively, you can make a deposit in cash, or by bank transfer.
Rental period
The rental period begins at 4:00 p.m. on the first day and ends at 11:00 a.m. on the last day. The owner is not obliged to offer accommodation before the indicated time and the guest is not entitled to stay in the accommodation after the indicated time.
Guests must arrive between 4:00 p.m. and 8:00 p.m. on the day of arrival, unless prior arrangements have been made.
Rental conditions
The maximum number of people who can occupy each property is clearly indicated in the description of each property on the website. These numbers should not be exceeded.
Unfortunately, due to the risks from height and the nature of the property, children aged below 12 are not permitted to stay at the property, unless there is prior agreement with the owner.
The guests agree to be considerate, to take care of the property and to leave it in good condition at the end of the rental period. The owner reserves the right to make deductions from the security deposit for any additional cleaning, beyond the number of hours spent on standard departure cleaning.
The guests also undertake not to act in a manner that could cause excessive disturbance to people residing in a neighbouring property.
Any valuables left at the property are left at your own risk. We are not responsible for any loss. Appropriate measures should be taken against theft and burglary. It is essential, and it is also your responsibility, to ensure that all doors, shutters and windows are closed and locked when you leave the property or when you walk in the park. No refund can be made if you decide to leave the property following a burglary.
The guest should promptly report to the owners any defect in the property or equipment so that repair / replacement can be made as soon as as possible.
For the comfort of all guests, it is strictly forbidden to smoke and vape inside any of the residences.
Unfortunately, we cannot allow parties or events at our properties out of respect for others in neighbouring properties. We reserve the right to terminate the reservation without notice and without refund in the event of violation of this condition.
(Note: If guests wish to host overnight visitors during their stay, the total number of occupants cannot exceed the maximum number of occupants for the residence, they must be approved by the owner in advance, and all are subject to a supplement of € 30 per person per night.)
Reservations cannot be accepted for persons under the age of eighteen.
The owner reserves the right to refuse a reservation without giving the reason.
Due to the real risk of fire, and its disastrous consequences, lighted candles and open flames (other than the stove) are prohibited in residences.
Under no circumstances can you re-let or sublet the property, even for free.
We, or our representatives, reserve the right to enter the property at any time to perform essential maintenance work or for inspection purposes.
Services and facilities
All residences are fully furnished and equipped. Rental prices include bed linen, bath towels (indoor use only), electricity, gas, water, WiFi and heating (unless otherwise specified). Additional services and amenities are clearly indicated on our website and can be arranged on site.
Please do not move the furniture from one room to another.
Please try to remove your shoes before entering the residences.
Please lock the doors and close the windows when leaving the property unoccupied.
Please make sure to turn off the lights, heater, air conditioning or any electrical device when you go out.
Please note that if the keys given are not returned at the end of your stay, you will be charged the cost of their replacement.
Pets
NOTE: We have two cats and one dog, who are restricted to our home and are not allowed to enter the guest residences.
Dogs are permitted to stay in Le Pavillon, subject to an additional cleaning fee of €80 per animal, per stay/week.
The property
The residences are all located in listed historic buildings and have not been adapted to facilitate access for people with disabilities. There are balconies, stone and wood spiral staircases, heights, worn flagstones, high ceilings, low doors, cobblestones, two-level floors, and stone balustrades.
We encourage visitors of all ages to enjoy and appreciate the anomalies of these magnificent buildings, but we accept no responsibility for any accidents or incidents resulting from these inherent charms of the buildings.
Young people (minors) are under the direct responsibility of parents / guardians.
Responsibility
The owner is not responsible towards the guest:
- For any defect or temporary stoppage of the supply of public services to the property, or of any equipment, machine or device in the property or on the land.
- For any loss, damage or injury resulting from adverse weather conditions, riot, war, strike or any other event beyond the owner's control.
- For any loss, damage or inconvenience caused to or suffered by the guest if the property is destroyed or substantially damaged before the start of the rental period and in such case the owner will reimburse the guest for all monies previously paid for the period rent.